My Site is currently displaying a 403 “Forbidden” message. What does this mean?

This could mean several things:

1. You have mistakenly locked yourself out of your account when changing permissions on your account. To fix this, make sure you have your main directory and www directory marked as “executable” (chmod +x). If you are having problems correcting this, you can also contact support to get your account “unlocked”.

2. Your account has been disabled by us either due to abuse (hacked account, script, etc.) or because your account was causing problems for other users on the server (too much CPU usage, etc.). You should generally receive notice on something like this, however in extreme situations (server crashing, etc.) we may have to disable your site without notice. Please contact support and we will work with you to resolve the problem and get your site back online ASAP.

Please put “403 Forbidden” in the subject line of your help desk request.

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