If you run scripts through the mod_php module (the default) any files created by the scripts are owned by the system (user ‘nobody’). These files can only be deleted by your scripts (not by you through ftp). To fix, we must run a script that will chown or change owner of the files back to your username.
Please note: By default, our script will chown everything under your home directory. Some programs require some files/directories to be owned by the system and chowning these files to your username can break the application. If you know this to be true with your application, please tell us this and let us know which files/directories to manually chown.
Please put “chown request” in the subject line of your help desk request.