Author: nick

How do I cancel my account?

First, is there a reason why you are leaving us? If it is due to problems related to our service, please let us know and give us a chance to make it right! Our customer service and help desk representatives are here to make you happy. Most likely we will be able to solve the problem to your satisfaction and there will be no need to cancel your account. Remember, our number one goal is your satisfaction!

If you still wish to cancel your account, you can do so via the billing section of your control panel.

We hate to see you go. 🙁

Does phpwebhosting.com do regular back-ups of my data?

Yes, we do daily back-ups, but they are overwritten every 24 hours. The main purpose of these back-ups is for emergency recovery of a server in case of hardware failure, etc. These back-ups are not really meant for a personal back-up in case of accidental file deletion, etc. We strongly suggest that you always keep a recent back-up of your site for these types of situations.

If you ever do need something recovered, you must notify us within 24 hours of the problem in order for us to pull the back-up before it is overwritten with the new (or blank) data. Please tell us specifically what file/directory you need a copy of and when the file/directory was deleted.

Please put “back-up request” in the subject line of your help desk request.

My Site is currently displaying a 403 “Forbidden” message. What does this mean?

This could mean several things:

1. You have mistakenly locked yourself out of your account when changing permissions on your account. To fix this, make sure you have your main directory and www directory marked as “executable” (chmod +x). If you are having problems correcting this, you can also contact support to get your account “unlocked”.

2. Your account has been disabled by us either due to abuse (hacked account, script, etc.) or because your account was causing problems for other users on the server (too much CPU usage, etc.). You should generally receive notice on something like this, however in extreme situations (server crashing, etc.) we may have to disable your site without notice. Please contact support and we will work with you to resolve the problem and get your site back online ASAP.

Please put “403 Forbidden” in the subject line of your help desk request.

I am purchasing a secure certificate and need a CSR. Can you generate a CSR for me?

Sure! All you need to do is send us the answers to the following questions:

Country Name (two letter code – example: US)
State or Province Name (full name)
Locality Name (eg – city)
Organization Name (eg – company name)
Organizational Unit Name (eg – section or department – this is optional)
Secure URL (eg – secure.yourdomain.com, www.yourdomain.com, etc.)
Email Address
An optional company name (this is optional)

Note: The secure URL is the ONLY URL that will not generate a warning error when referenced with your certificate. For example, if you enter www.yourdomain.com then only URL’s referenced as www.yourdomain.com will work without displaying a warning message. Other URL’s will still be secure, but will generate a warning that the name on the certificate does not exactly match the URL

Once you have completed and returned the answers to us, we will generate the CSR and put it in your base FTP folder for you to forward to your certificate issuer.

Please put “CSR request” in the subject line of your help desk request.

Can I have an additional ftp login that is restricted to a specific directory?

Sure! We can set this up for you. Just send us the username/password you would like and the path to the directory that you would like the additional login to have access to.

Please put “additional ftp request” in the subject line of your help desk request and format the body this way:

account username:
new ftp username:
new ftp password:
path to directory: /home/YOUR_USERNAME/www/NAME_OF_DIRECTORY/

We currently create these new logins by hand so please limit your request. New logins are generally created within 48 hours.

I am receiving mail from my domain that I did not send

These messages are most likely coming from an infected computer/server that you have had contact with. These messages are not coming from your server and your domain name is only being forged in the ‘from’ field of these messages. Unfortunately, there is not alot that can be done to stop this. About the only thing you can do is change your mail catch-all to ‘bounce’ which will stop the mail being addressed to bogus (undefined) addresses at your domain.