Category: Uncategorized

Does phpwebhosting.com do regular back-ups of my data?

Yes, we do daily back-ups, but they are overwritten every 24 hours. The main purpose of these back-ups is for emergency recovery of a server in case of hardware failure, etc. These back-ups are not really meant for a personal back-up in case of accidental file deletion, etc. We strongly suggest that you always keep a recent back-up of your site for these types of situations.

If you ever do need something recovered, you must notify us within 24 hours of the problem in order for us to pull the back-up before it is overwritten with the new (or blank) data. Please tell us specifically what file/directory you need a copy of and when the file/directory was deleted.

Please put “back-up request” in the subject line of your help desk request.

I am purchasing a secure certificate and need a CSR. Can you generate a CSR for me?

Sure! All you need to do is send us the answers to the following questions:

Country Name (two letter code – example: US)
State or Province Name (full name)
Locality Name (eg – city)
Organization Name (eg – company name)
Organizational Unit Name (eg – section or department – this is optional)
Secure URL (eg – secure.yourdomain.com, www.yourdomain.com, etc.)
Email Address
An optional company name (this is optional)

Note: The secure URL is the ONLY URL that will not generate a warning error when referenced with your certificate. For example, if you enter www.yourdomain.com then only URL’s referenced as www.yourdomain.com will work without displaying a warning message. Other URL’s will still be secure, but will generate a warning that the name on the certificate does not exactly match the URL

Once you have completed and returned the answers to us, we will generate the CSR and put it in your base FTP folder for you to forward to your certificate issuer.

Please put “CSR request” in the subject line of your help desk request.

Can I have an additional ftp login that is restricted to a specific directory?

Sure! We can set this up for you. Just send us the username/password you would like and the path to the directory that you would like the additional login to have access to.

Please put “additional ftp request” in the subject line of your help desk request and format the body this way:

account username:
new ftp username:
new ftp password:
path to directory: /home/YOUR_USERNAME/www/NAME_OF_DIRECTORY/

We currently create these new logins by hand so please limit your request. New logins are generally created within 48 hours.

Blog comment spam

Question:

My blog has been constantly comment-spammed, causing the database to overload.
Could these spammers be blocked out to remedy the problem?

Answer:

I advise you check your blog software. Most have add-in modules to better block spam and moderate comments.

If you have the IP address where the comments are coming from we can firewall out that IP. However this is rarely a good long term solution. Most comment spammers change IP’s frequently.

The best solution is to go to the homepage of your blog software and look for a comment spam blocker. You might also want to check the user support forums for you blog software to see what solutions others are using. Usually there is a quick add-on you can make that will block most automated comment spammers.

I am receiving mail from my domain that I did not send

These messages are most likely coming from an infected computer/server that you have had contact with. These messages are not coming from your server and your domain name is only being forged in the ‘from’ field of these messages. Unfortunately, there is not alot that can be done to stop this. About the only thing you can do is change your mail catch-all to ‘bounce’ which will stop the mail being addressed to bogus (undefined) addresses at your domain.

How do I transfer my domain’s DNS to phpwebhosting.com?

The transfer process should be very easy.

First, make sure you have assigned the domain to your phpwebhosting.com account. Your primary domain name should appear at the top of your control panel and parked domains can be viewed under the “domain” section of your control panel.

If the domain has not already been added to your account, you can add it via the “domain” section of your control panel. You can either make the domain your primary domain by clicking on the link that says “Click here to change your Primary Domain” or park the domain by clicking on the link that says “Add a parked domain”

Once the domain has been added to your account, all you need to do is go to your domain registrar’s website and find the option to change the name servers associated with your domain. You must remove all existing name servers and replace them with the following –

ns1.phpwebhosting.com
ns2.phpwebhosting.com

It generally takes about 24 hours for name server changes to take effect, but some registrars take longer. Some registrar’s send a confirmation email so be sure to check the email address that your registrar has on file and reply to the email if necessary.

If your domain does not start resolving to your phpwebhosting.com account within 48 hours, please contact us via the help desk section of your control panel and we will do a ‘whois’ lookup on your domain to determine the problem. Please do not contact our help desk until a full 48 business hours have passed since you made the name server change request at your registrar.