Question:
Can you monitor my VPS?
Answer:
By default we perform monitoring of the physical node only. However we can also can provide informal monitoring of your httpd as well. To start monitoring, send us a message when your VPS is in production and we’ll monitor httpd. If it goes down, we’ll attach and investigate. If it is a simple issue, we will make any needed changes and restart. If you have made previous plans for extended support our engineers can perform “what-ever-it-takes” measures to put your httpd back online. Without a prior agreement, we’ll wait for you to connect and investigate the problem. Our staff does want to see you back online asap but without a previous plan and knowledge of your particular configuration it can often cause more harm than good for our staff to start adjusting your configuration.
As always, you can contact support and we can setup a support agreement that is best for your needs.