How do I cancel my account?

First, is there a reason why you are leaving us? If it is due to problems related to our service, please let us know and give us a chance to make it right! Our customer service and help desk representatives are here to make you happy. Most likely we will be able to solve the problem to your satisfaction and there will be no need to cancel your account. Remember, our number one goal is your satisfaction!

If you still wish to cancel your account, you can do so via the billing section of your control panel.

We hate to see you go. 🙁

Does phpwebhosting.com do regular back-ups of my data?

Yes, we do daily back-ups, but they are overwritten every 24 hours. The main purpose of these back-ups is for emergency recovery of a server in case of hardware failure, etc. These back-ups are not really meant for a personal back-up in case of accidental file deletion, etc. We strongly suggest that you always keep a recent back-up of your site for these types of situations.

If you ever do need something recovered, you must notify us within 24 hours of the problem in order for us to pull the back-up before it is overwritten with the new (or blank) data. Please tell us specifically what file/directory you need a copy of and when the file/directory was deleted.

Please put “back-up request” in the subject line of your help desk request.

My Site is currently displaying a 403 “Forbidden” message. What does this mean?

This could mean several things:

1. You have mistakenly locked yourself out of your account when changing permissions on your account. To fix this, make sure you have your main directory and www directory marked as “executable” (chmod +x). If you are having problems correcting this, you can also contact support to get your account “unlocked”.

2. Your account has been disabled by us either due to abuse (hacked account, script, etc.) or because your account was causing problems for other users on the server (too much CPU usage, etc.). You should generally receive notice on something like this, however in extreme situations (server crashing, etc.) we may have to disable your site without notice. Please contact support and we will work with you to resolve the problem and get your site back online ASAP.

Please put “403 Forbidden” in the subject line of your help desk request.

Can I deny / ban an IP address from accessing my website?

Question:

I have collected the IP addresses of some people who have been causing problems on my website. Would you be able to tell me if they use dynamic or static IPs? Is there are way to block these IP addresses to my site?

Answer:

Hi,

There is no quick and easy way to tell if they are using dynamic or static IPs. You can research each IP and sometimes get an idea from the reverse lookup name. Even then it can be hard to tell.

Blocking, banning, etc. the IPs is easy though.

Here is how to block them from your site :

Create a file called

.htaccess

(that is dot htaccess – the file begins with a dot)

If you are having a hard time creating a file that starts with a dot, you can create the file as any filename, upload it to your server and then rename it in FTP to be .htaccess. The file will only work if it is called .htaccess (dot htaccess).

Inside the .htaccess file put these lines:

Order Allow,Deny
Deny from 192.168.1.10
Allow from all

Replace the address above (192.168.1.10) with the actual address you are wanting to ban.

Next add a seperate :

Deny from

line for each IP you want to deny.

If you want to block a range of IPs you can do this :

Deny from 192.168.1.

which would block everything in the 192.168.1.x range. For example:

192.168.1.1
192.168.1.2
etc.

I hope this helps you!

My SSL-encrypted website gives a warning stating that “there are both secure and non secure items”, how can I fix this?

Question:

I recently had you install a SSL certificate to my site. Now when I go to https://www.my_site.com/ I get a message stating there are both secure and non secure items and do I want to continue. If I click “yes” I lose the “lock” symbol. When I click “no” the lock remains. How do we get this message removed? Please advise.

Answer:

Check all your links on the page. What this means is that you have some links (probably to images) that link to your non-ssl page.

Usually you’ll find that you’ve linked to an image or page as :

http://your_site.com/directory/image.jpg

etc.

when all you really need is :

/directory/image.jpg

It is not illegal to specify the full URL, but when using SSL the browser will give that warning if you links/images/etc. that are linked in to your full site URL. As a side note, it is always better to link to items on your site as a reference to the root / directory and not the full URL. It makes the connection a bit quicker and it also makes it much easier if you ever need to move your site to a test domain for testing, etc (you won’t need to rewrite all the links!).

Another possible cause of the problem :

If you pull in images from a partner site, hit counter, etc. that is on a non-SSL site you will get this warning message too.

Basically, when a page is referred to via SSL the browser will demand that all the items inside the page are also SSL.